ORDER PROCESSING:Orders placed in this online store are usually processed the same day or within in 2 business days from the date the order was placed and paid for. Orders placed for garments or other products that are out of stock may take longer to process, the stock status and / or the estimated delivery date are indicated on the product detail page. In some cases we may need to contact you prior to processing your order. If we are unable to reach you using the contact information you provided us within 5 days, we may cancel your order and refund any payment you may have made.
ORDER PAYMENT:We accept all major credit cards, PayPal and wire transfers. Sorry but we do not accept cash, checks, cashiers checks, Western Union or the likes.
SALES TAX:Sales tax will be charged when applicable.
PROMO CODES:Promo codes and discount coupons can be used to buy t-shirts, dresses, shorts, skirts, jackets and any other garment offered on this online fashion store. Discount codes may be found on this website, on our social media pages and in promotions and advertising we run. If you have a discount coupon or promo code please keep the following in mind: Only one code may be used per order. Certain items (including all sale items) may be excluded from special offers. Codes may not be applied after an order is processed.
DOMESTIC SHIPPING:All US orders are shipped via USPS PRIORITY MAIL. It should be received within 2-7 business days after processing. We charge a starting rate of $5 per order in the continental USA. You must received a confirmation email from the carrier. The customer will be responsible once we shipped the items. Please note orders can't be changed, modified or cancelled once they are shipped.
INTERNATIONAL SHIPPING:We ship to any country in the world. If your country is not listed in our drop down country list on the order checkout page, please call us to place a phone order. Shipping will be provided via DHL Express or USPS International Mail. You can also arrange for a carrier of your choice, send us your shipping label and schedule your pickup. International orders are not guaranteed to ship within 2 business days because additional verification is often necessary. Please allow up to 10 business days for delivery.You must received a confirmation email from the carrier regarding your tracking shipment.
WE are NOT responsible for shipping delay caused by customs or any other reason.
International customers are responsible for customs clearance, duty, foreign taxes and any other applicable charges and fees in the country they are shipping to.
Please note that we are required by law to declare the exact value of the merchandise and mark it as dutiable.
International shipping rate is starting in a rate of $25. It will varies also on your destination.
Orders to Russia: Due to duty restrictions we are unable to ship to residential addresses in Russia. Only orders going to commercial address will be shipped.
The International customers must be include in the note of their telephone/contact number. We need this information for the shipment. You can send us also thru our email address at firstname.lastname@example.org.Please note orders can't be changed, modified or cancelled once they are shipped.
RETURNS:If you are not satisfied with your apparel purchase from this online fashion store, you may return it to us within 14 days for an exchange or store credit ONLY. No full refund. The following rules and guidelines apply: All returns must be postmarked within 14 days of receipt. The merchandise must be in its original new condition and unworn/washed. We DO NOT accept returns/exchanges on custom-made or special order items, undergarments, bodysuits or sale merchandise. These types of sales are final. Damages that occur during care of a garment such as dry cleaning, washing or wear are not grounds for return. Please do not return anything to us COD or freight collect, we will refuse your shipment. Returns must be made in adequate packaging (like the original), WE ARE NOT RESPONSIBLE if your return is damaged in shipping due to poor packaging. Insure your return, we will not be able to refund you if your shipment to us is LOST. We reserve the right to charge for outbound freight for exchanges. If you recieve a defective product, we will issue a full refund including shipping costs. The item must be returned unworn and labelled and in good condition. If you have a sizing issue with any item, please return the item/s unworn, labelled and in good condition. We will inspect the item/s and if satisfied we will offer a full refund. (The buyer is responsible for covering the cost of shipping themselves.)
Please note that customers are responsible for return freight charges. We do not pay for return shipping under any circumstance except for damaged or incorrect shipment (see below). The cases we deem qualified for us to pay the return freight we will send you a prepaid shipping label.
RETURN ADDRESS to:
L'ecole Des Femmes
1013 S Los Angeles St. , 5th Floor,
Los Angeles, CA 90015
and include a note:
Style/Size of the exchanges:
Customer's full name:
Kindly send us also an email confirmation for your return item.
DAMAGED/INCORRECT ITEMS:If we shipped you a damaged or incorrect garment, please contact our customer service to arrange for an exchange. Please keep the original packaging, do not wear or use the garments and do not remove the tags. Once your return is approved, we will send you a prepaid shipping label and send you a replacement as soon as we receive your return.
REFUSED SHIPMENT:If you refuse your shipment from us, we will refund the order value less the actual freight charges. This even applies to orders that went out with free shipping.
LEGAL:This agreement is governed by the laws of the state of California. Any litigation must be brought to the appropriate court in the County of Los Angeles.
How to shop online?
Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.
How do I checkout?
Once you are ready to checkout with the items in your shopping bag, click on the checkout button in your shopping cart.
The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
Do you have sizing information?
We try to include as much accurate sizing information for each product as possible. The brand does run small, in some cases we recommend ordering one size above your regular size. Especially on Dresses and Skirts. We have also Included a size charts located in the Sizing Category on the site. Reference the size charts to help determine your size when ordering. Please note that you will have only one exchange if the size does not work.
Which Payment Methods do you accept?
We accept the following credit cards : Visa, Master Card, and American Express.
How can I track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
When will my order will shipped?
Orders placed Monday-Friday before 11 AM PST will begin processing that day, excluding holidays, and usually ship within 1 - 2 business days pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day. Orders placed on Friday after 11 AM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
Refunds will ONLY be given in the form of store credit.
Return / Exchange Policy
If the size does not work on an Item, you will only have 1 (One) exchange with additional shipping fees applied to it. Refund will only be given in the form of online / store credit, no exceptions.
Exchanges should be sent to the following address : Red and Blue LLC 1013 S. Los Angeles Street 5th floor Los Angeles, CA. 90015 And must be accompanied by a written statement (Name of the Recipient, Address, Contact number and Exchange Items/Store Credit). Thank you !
Please note that Laura does not answer emails regarding the online store or customer service business.